Frequently Asked Questions
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What is included in the office cleaning service?
Our cleaners adhere to a prioritised checklist established during the booking process.
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How are office cleaners vetted?
Our vetting process includes ID and reference checks, followed by two interviews to ensure we collaborate with reliable individuals.
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What about cleaning materials and products?
We can provide materials and equipment to you at an extra monthly charge. Or of course you can provide.
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Can I have the same office cleaner consistently?
Yes, we arrange a regular cleaner for your site for consistency.
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What if the cleaner damages something?
We strive to compensate you in the event of damage.
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Can I request a different cleaner?
Certainly, we can arrange a change upon your request.
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What if the cleaner is unavailable?
We'll inform you and send a replacement.
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What if I'm dissatisfied with the cleaning service?
We'll arrange a visit from a Quality Control Manager for assessment and provide a replacement cleaner if necessary.
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How do I pay for the service?
Payment options include bank transfer, standing order, direct debit (weekly or fortnightly), or credit card.
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How long does office cleaning take?
Duration depends on factors like size, frequency, and condition. Contact us for a free cleaning quote with required timings for your site.