FAQ - The Clean Network

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FAQ

Frequently Asked Questions

What is included in the office cleaning service?

Our cleaners adhere to a prioritised checklist established during the booking process.

How are office cleaners vetted?

Our vetting process includes ID and reference checks, followed by two interviews to ensure we collaborate with reliable individuals.

What about cleaning materials and products?

We can provide materials and equipment to you at an extra monthly charge. Or of course you can provide.

Can I have the same office cleaner consistently?

Yes, we arrange a regular cleaner for your site for consistency.

What if the cleaner damages something?

We strive to compensate you in the event of damage.

Can I request a different cleaner?

Certainly, we can arrange a change upon your request.

What if the cleaner is unavailable?

We'll inform you and send a replacement.

What if I'm dissatisfied with the cleaning service?

We'll arrange a visit from a Quality Control Manager for assessment and provide a replacement cleaner if necessary.

How do I pay for the service?

Payment options include bank transfer, standing order, direct debit (weekly or fortnightly), or credit card.

How long does office cleaning take?

Duration depends on factors like size, frequency, and condition. Contact us for a free cleaning quote with required timings for your site.

Location

In central London, to serve London better

Our team is based in the heart of the City of London. Which means that from Shoreditch, Old Street and the rest of the City, to the West End, East End and throughout Central London we’re always within easy reach of your office and fully understand where you’re coming from.

We’re happy to visit you to talk through your cleaning needs, or feel free to drop by our Shoreditch office.

6-8 Bonhill St, London EC2A 4BX

[email protected]

020 8720 7330

The Clean Network

6-8 Bonhill St

London EC2A 4BX

United Kingdom

[email protected]

020 8720 7330

Get in touch

Need a quote or just want to talk through our cleaning services? Please fill out the form below.

Our ethos is to provide high standards of cleaning with strong account management to ensure smooth day to day running of your cleaning contract at an affordable price.

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