Frequently Asked Questions
What is included in the office cleaning service?
Our cleaners adhere to a prioritised checklist established during the booking process.
How are office cleaners vetted?
Our vetting process includes ID and reference checks, followed by two interviews to ensure we collaborate with reliable individuals.
What about cleaning materials and products?
We can provide materials and equipment to you at an extra monthly charge. Or of course you can provide.
Can I have the same office cleaner consistently?
Yes, we arrange a regular cleaner for your site for consistency.
What if the cleaner damages something?
We strive to compensate you in the event of damage.
Can I request a different cleaner?
Certainly, we can arrange a change upon your request.
What if the cleaner is unavailable?
We'll inform you and send a replacement.
What if I'm dissatisfied with the cleaning service?
We'll arrange a visit from a Quality Control Manager for assessment and provide a replacement cleaner if necessary.
How do I pay for the service?
Payment options include bank transfer, standing order, direct debit (weekly or fortnightly), or credit card.
How long does office cleaning take?
Duration depends on factors like size, frequency, and condition. Contact us for a free cleaning quote with required timings for your site.